Job Description: Professional Event Consultant
Position Summary
Event Consultants provide excellent customer service through:
- Receiving and returning phone calls in a professional, courteous and timely manner
- Providing customers with information and assisting them with coordinating orders
- Responding to customer’s emails and inquiries to facilitate orders
- Meeting with and helping customers plan out their event rental needs
Success Criteria
Event Consultants are measured on their ability to grow the business by:
- Developing and growing the Royalty Rental brand through strong customer service
- Closing orders and up-selling during sells cycle
- Retaining customers through repeat business
- Showing empathy for customers and being solution oriented
- Efficiently carrying out their job responsibilities as summarized above
Historical metrics will be used to measure overall employee effectiveness and success
Experience and Qualifications
Candidate must be detail oriented and highly organized in multi-tasking. They must possess incredible people skills; customer service and effective communication skills are a must. They should have a friendly and courteous disposition with experience in helping customers make decisions and solve problems.
Preferred Skills:
- Book Keeping (QuickBooks)
- Administrative Experience (Microsoft Word, Excel, Email, type a minimum of 50 words/minute)
- Event Planning Experience
Reports To
Office Manager
Please call (480) 525-5104 or email your resume to [email protected].